The latest issue of the Journal of Library Innovation features a research article by Dr. John A. McArthur and Valerie Johnson Graham (MA COM Class of 2014). The article – “User Experience Design and Library Space: A Pathway to Innovation” – uses user-experience design theory to reimagine the ways libraries might approach their physical spaces. The abstract reads:
Libraries have responded to the rapid change in communication and information technology by developing an understanding of how their clienteles perceive and plan to use libraries in the 21st century. This article positions user-experience design and specifically Don Norman’s ideas about behavioral, cognitive, and reflective responses of consumers to products as a pathway for libraries to innovate through spatial design and behavioral practices. After a brief introduction to experience design, this study connects Norman’s design levels to emerging trends and innovations in library spaces.
Graham is a 2014 graduate of the master of arts in communication program at the James L. Knight School of Communication at Queens University of Charlotte. She currently serves as an enrollment officer at Wingate University. Dr. McArthur is an associate professor of communication in the James L. Knight School of Communication at Queens University of Charlotte. His current research examines proxemics and the impacts of digital technology on human communication.